BNY Mellon: Support through COVID-19

A message from Todd Gibbons and Catherine Keating

Monday, March 9, 2020

We hope this message finds you and your loved ones well and safe. We are closely monitoring developments around the spread of coronavirus (COVID-19), and our priority remains the safety of our employees and you, our clients. Please know that our employees remain dedicated to ensuring we deliver on our commitments to serving you during challenging times, and our COVID-19 preparedness is coordinated as part of an established firm-wide resiliency program. As your trusted partner, we are taking every necessary step to provide the high-quality service and stability you rely on.

BNY Mellon continues to extensively test and implement business continuity strategies. We have and will continue to take prudent and precautionary actions that allow us to support you - including a focus on leveraging our digital capabilities, being flexible to accommodate your needs, and ensuring we proactively engage with you to share advice and gather real-time feedback.

BNY Mellon remains fully functional and prepared to provide continuity of service as the environment around us evolves. We take tremendous pride in being stewards for you, and will do everything in our power to deliver on that promise. In order to do so, we encourage you to contact your relationship managers who are ready to offer assistance in any way possible.

On behalf of all BNY Mellon employees around the world, we are with you. We thank you for your confidence, and reiterate that the safety and security of our people and our clients remain our top priority.


Todd Gibbons
BNY Mellon 

Catherine Keating
BNY Mellon Wealth Management